Refund policy

We are happy to exchange or return your order should you be dissatisfied in any way - please read below.

Return will be accepted in case of defective unit.
Items should be returned with all original attachments and accessories and a copy of the invoice within five working days of receipt of order.

The fine print:
  • The item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge items if applicable.
  • A pickup charge will be applied and deducted from the refund value. Refunds will be made to the purchase credit card account or in the form of Jumbo credit/vouchers.
  • We regret that items in the following categories cannot be returned/refunded.
    • Papers
    • Ink refills

Shipping

To return your product, you should mail your product to:

OfficeOne Distribution Limited,

Kimathi street, Kimathi House 

1st Floor, Nairobi, 

18025-00100, Kenya. 

Nairobi Kenya

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Ksh7,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.